At Bold Fit Store, we’re committed to making your plus-size shopping experience as smooth and confident as our curve-flattering fashion. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Worldwide):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Cost: £12.95

Free Shipping:

  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: We currently cannot ship to some Asian countries and remote locations. Contact us at [email protected] if you’re unsure about delivery to your area.

Our Curve-Friendly Returns Promise

We want you to love every piece you order from our plus-size collections. If something isn’t quite right, our straightforward returns process has you covered.

Returns Policy

  • 15-day returns from the date of delivery for most items
  • Items must be in original condition with tags attached
  • Unworn and unwashed
  • In original packaging where possible

Important Exception:

For hygiene reasons, we cannot accept returns on vests & camis unless they are faulty. This is our only non-returnable category.

How to Return an Item

Step 1: Request Your Return

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you’d like an exchange or refund

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Dear Bold Fit Store Team,

I would like to request a return for my recent order (#[Your Order Number]).

Item(s) to return: [Product Name(s)]
Reason for return: [Size/Fit/Quality/Other]
Requesting: [Refund/Exchange for [Size/Item]]

Please advise next steps at your earliest convenience.

Kind regards,
[Your Name]

Step 2: Package Your Return

Once approved, repackage your item securely in the original packaging if possible. Include:

  • The completed returns form (we’ll email this to you)
  • Original tags still attached

Step 3: Send Your Return

Choose your preferred return method:

  • UK customers: We’ll email you a prepaid label for Royal Mail returns
  • International returns: Ship via your preferred carrier (we recommend tracked services) to:
    Bold Fit Store Returns
    48 Ranelagh St
    Liverpool, GB L2B 6DM

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You’ll receive the item price minus original shipping costs (unless return is due to our error)

Note: Depending on your bank/card issuer, it may take 3-10 business days for the refund to appear in your account.

Exchanges

Want a different size or style? Our exchange process is simple:

  1. Follow the return process above, indicating you’d like an exchange
  2. Once we receive your return, we’ll ship your new item
  3. If the new item costs more, we’ll invoice you for the difference
  4. If it costs less, we’ll refund the difference

Exchange shipping is free for UK customers. International customers pay shipping costs for the new item.

Faulty Items

If your item arrives damaged or faulty:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a free return and either replace the item or issue a full refund

Questions?

Our Liverpool-based customer care team is here to help with any shipping or returns queries:

Email: [email protected]
Address: 48 Ranelagh St, Liverpool, GB L2B 6DM

At Bold Fit Store, we believe in making returns as curve-friendly as our fashion – simple, straightforward, and designed with your confidence in mind.